I have never had a worse experience in a hospital!...

I have never had a worse experience in a hospital! My grandma was brought up by ambulance on Monday because she had a heart attack. Everything was fine until they moved her from the ICU. She got moved to the ICM and her room was filthy! The floor had dirt everywhere, the curtains were broken, the bathroom was gross and had garbage everywhere (my grandma hadn't used it she just got to the room) then my grandma starts smacking her lips like she is hungry (she can't speak, she had a massive stroke 17 years ago that left her right side paralyzed and she couldn't speak anymore). It was 2:00, my mom asked the nurse when she gets lunch and the nurse said when my grandma calls and orders it how would she order food if she don't talk? The nurse said yeah we were going to try and figure out how to get what she wants. Well when were you going to figure that out in a couple days? Shouldn't they have figured that out before hand? My mom talked to the director of hospital services about the issues we have had and she talked to housekeeping and a lady came to my grandma room, she was the most ignorant person! Told my mom to make her a list of things we didn't like about the room (with a nasty attitude) and was being rude!! Why would you put a patient in a filthy room? There were other rooms on the floor that were clean and they put her in one that was filthy!! My mom ended up telling the cleaning lady to get out of the room because she was so rude. Then we come up this morning to visit and find out she didn't get breakfast until after 10:00 when they finally figured out she hadn't ate anything, then we're sitting here in her room and the cafeteria calls the room and asks for my grandma to see what she wants for lunch. Are you freaking kidding me? Nobody had told them yet that she can't order for herself. So my mom ordered her lunch and dinner and told them she can't talk to order. So apparently talking to the director of hospital services didn't do anything and was a waste of time because she didn't freaking care enough to make sure my grandma could get her food. Not to mention the doctor hasn't talked to anyone in our family sense Monday! Normally you see our hear from the doctor everyday, they tell us he has talked to our grandma and she can tell us what he says.... what part of SHE CAN'T TALK does this hospital not understand?? And they knew she can't talk my mom has told them over and over and they are supposed to contact her but apparently they don't know how to communicate with each other and tell them to contact my mom. She has to stay for 4 more days and we are ready to request get moved to a different hospital! It seems like that don't care about their patients which is sad.