Ordered a hp laptop on the Friday but only saw the...

Ordered a hp laptop on the Friday but only saw the email they sent me on Saturday. It said my address did not match my bank account,tried to ring them but they close at the weekend.Rang them first thing Monday after checking with my bank who confirmed my address had been the same for 30 years,ebuyer would not dispatch my item until I sent Them a copy of my bank statement.!!!?. I gave in, provided the statement and received my item at 1pm Tuesday. Within 1/2 hour I had a frozen black screen rang them and after 3/4 hot it started working ok again fo 15 mins then it disconnected from WiFi. Rang ebuyer who said I had to ring HP to get an authorised return which I did.It is the retailers responsibility to refund faulty goods and in all I have spent 5 hours on the phone rectifying their faulty system and faulty goods. A very poor first and last experience