David and Sarah Baby

Review of Safe Haven Security

I just wrote a long detailed review which somehow ...

I just wrote a long detailed review which somehow got deleted! Smh they're all scammers! My 19 year old son was talked into a bunch of add ons by the installer. After he told me about it all I told him we didn't need all of them. We told the installer what we wanted to keep and what we didn't want to keep and he said to let him install it and he'd be back the next day with our correct camera (one of the cameras he came with was not the right one) and he would uninstall what we ste sure we didn't want. Which didn't make much sense to me and I wish I would've just told him "no take it now"! Well he didn't come back EVER and when my son called him he gave him some excuse as to why he didn't come and told him he'd be back there next day. He didn't come, call back, OR answer anymore calls! So my son tried to reach out to the first two guys that came to the house and both of them said they told take care of it and he never heard from them again either! Equipment started malfunctioning and someone finally came out to fix it and my son spoke to him about the issue... he gave my son the customer service number which is apparently who he should've called in the first place! They were rude to him and told him there wasn't anything they could do about it so he got upset and told them to just cancel it all. They told him he'd have to pay an $1,800 cancellation fee!!!! So I called thinking I may be able to explain the situation better and all three of the women that I spoke with at safe haven INCLUDING when I called the corporate number were rude to me as well and it seems like they are ALL in the scam together! Telling me that unless there is something in writing there is no way to prove that my son tried to cancel and the call logs from when he called all the off the guys don't prove anything because they don't know what he called them for. They called the two guys my son reached out to and they both denied that they spoke top him about canceling the add ons! The installer (of course) no longer works for them so they have no way of verifying that my son tried to cancel! It's all one big scam! I can't believe a complaint of this magnitude that is so well known would handle a situation like this!!! I trusted that they would make it right BOY WAS I WRONG!