K N Review of Uber
I was charged a completely fraudulent $150 cleanin...
I was charged a completely fraudulent $150 cleaning fee. I arrived home at the airport after being away for an oncology conference. I requested an Uber and had a completely uneventful ride home with Kawshar UberX Chrysler Town and Country KKZ6941 . However, I was then assessed a cleaning fee for $150. Uber stated that "An incident during this trip resulted in a mess. Your driver s vehicle required cleaning." with no additional explanation. I have no idea why I would be assessed this fee. I feel I have no reasonable way to prove that I left the car clean though and am unsure how I am supposed to dispute this. Absolutely no incident occurred during my ride that would result in the need for any cleaning. There is no customer service phone number and I have submitted complaints through the app with no email confirmation that they are received or any response.
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