Kin Lin Liew

Review of Airbnb

I am a super host for 3 years at airbnb , I love a...

I am a super host for 3 years at airbnb , I love airbnb , I made so many friends all around the world, they always had fair and nice service, always feel supported from them BUT now , not anymore, I still thinking that s not airbnb s faulted, they just hire some unprofessional manager, and I am bad luck this time to deal with him , long story short, I had issues with my room the day guest check in , I offer him full refund and he can cancel the reservation or I can pay him for two days $115 for another airbnb close by , so I can fix the room , after two day , the guest Mr. jack took all the advantage he decided to cancel the reservation, and asking for full refund, believe or not , the supervisor decided to gave him full refund and offer me $100 coupons which is not even enough for cover my Spence not about the room which been blocked from him since 1 month ago !! Very disappointed and I still waiting for their reply, and still waiting for the supervisor to close the case and I can give a review, unfortunately,he seems try to hide from me , never replied after 4days .... i have to leave here 1 star review, hopefully HQ can see the problem in the management system.