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sayfenaser keshlaf

4 years ago

I stayed in the Radisson Blu hotel in the city of ...

I stayed in the Radisson Blu hotel in the city of Hasselt (Flanders) for 3 nights with my wife and 10 month old baby.
I encountered significant disappointments and inconveniences:
- dilapidated furniture inside the rooms and in the common areas,
- air conditioning not maintained and dangerous for health (my baby was coughing constantly and we feared an infection !!! We were personally very badly especially since the temperature control of the air conditioning could not be done in the room ...),
- dirty windows,
- view on a building and not on the city as requested,
- bathrobe with holes,
- missing slippers,
- heavy dirt under the bed,
- very small welcome, not luxurious ...
- dark room, depressing.
- curtains that no longer close and let the day pass through the night ...
- the doors of the rooms next door slam violently at night when the neighbors come in because the damper on the doors is outdated
- etc ...

I am used to traveling and can tell you that this Radisson Blu hotel does not live up to what we might expect!
We therefore asked from the 1st day to change rooms. However, no room was available before Sunday evening. We had an exchange ONLY for the last night in a new room in the hotel next door belonging to the same group (Park Inn). We were satisfied with this new room where we could FINALLY breathe better, and feel better with all the necessary comfort.

The staff completely agreed with us and told us that the hotel was very old and not renovated (see maintained !!) which seemed normal to them to move us to another room!

However, we paid 400 euros for the previous 2 unpleasant nights at the Radisson Blu.

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