Jenny Liang

Review of Italian Kitchen

I had a horrible experience with this restaurant. ...

I had a horrible experience with this restaurant. I ordered a two course meal with a Groupon voucher. The waitress Natalie introduced the meals. We made it clear that we purchased a Groupon voucher and asked what we can order. The waitress did not tell us we need to pay extra money for ordering antipasti. The deal mentions two courses and we thought we could order one antipasti plus one main. She did not tell us we need to pay extra until the end and we had to pay extra for no reason. She kept saying Bread is counted Course. The reason why we purchase on Groupon was that we wanted to have a deal that was all inclusive. Dishonest behaviour is not tolerated.

Within Australian Hospitality standards, it is illegal to call Bread a Course.

I have reported this to the Groupon.

We told the waitress not to call Bread a Course and we asked to be refunded the $20 for the antipasti. She refused the refund.I provided my honest experience and we don't care the money. But she has asked us to remove the review for no reason. I have worked in this industry for few years and I know it well.I didn't threaten Natalie about the business I just want to help the people to know how to protect your right and make sure you don't pay extra. She has no right to ask me to remove my post.