Probestional

Review of Omega Services, Inc

Paid more than $8000 and Omega promised a lifetime...

Paid more than $8000 and Omega promised a lifetime warranty for the checks and maintenance the piping for our house. Lately when the pipes got blocked, a phone operator guaranteed us we don t need to pay for a plumber to come checking, however when the plumber came he asked for $198 to water jet the pipes, my husband talked to him we re not paying for anything as we got the lifetime warranty, then he said he will just check it outside, and he water jetted for 30 mins without our agreement, and asked for $198 (without resolving anything, it s for the check up only, and got a quote from him for $385 (to water jet for another 60 mins; or $742.5 to unblock the pipes), as I had only my kid and myself at home, so I had to pay him $198 in case if anything would happen if we don t. Next day my husband called Omega again, Rebecca, the operator said they will check the issue and refund to us, however it s been about a month now, we kept follow up with them but Rebecca wasn t available for us every time for our calls (??!!). We finally reached another operator for our case but the final answer is a NO WE WILL NOT REFUND AS THAT WAS THE CHECKING FEE YOU NEED TO PAY. We wonder what is the life time warranty for, and got promises that no matter what circumstances the life time warranty will cover all check ups and maintenance. We ended up paying another plumber to unblock our pipes for $300. We are lodging to fair trading for this issue with OMEGA PLUMBING SERVICE for now, and would NOT recommend anyone to use them.