Ivor Massey

Review of Radisson Blu Hotel Luzern

Contemporary hotel badly in need of updating. May...

Contemporary hotel badly in need of updating. May have been cheerful at one time, but no more. Dining room food was mediocre at best. Restaurant and bar service was indifferent. One had to chase the servers.

Furniture in public spaces was worn and soiled. Veneers on the dining tables were chipped and coming off. Bar and lobby seating was uncomfortable.

The rooms were spacious and comfortable. The bed was comfortable. The bathroom was a good size with decent fixtures. A clogged shower drain was repaired promptly upon request. Cleaning and turn down service was prompt and adequate.

The location near the train station was very convenient for walking downtown. Front desk service was superior.

Four or five stars is an absurd rating. Three will be a stretch if the hotel isn t refurbished soon, and improvements made to the food and service.