V

Victoria Bennett

3 years ago

Our last few visits have not been as advertised by...

Our last few visits have not been as advertised by them as a "relaxed romantic retreat". No staff regulates the indoor pools.. It clearly states no jumping or diving along with all children must be adult supervised and to remain quiet as the experience is for relaxation. However was the complete opposite. Kids jumping and splashing and screaming with no adults around. Yet no staff to enforce the rules... You pay top dollar to come to this resort to relax and not be surrounded by unaccompanied children. You might as well visit a children's waterpark. Same environment. Our room was in the main hotel which we were aware that they are the more cost effective rooms however our sheets had stains on them, no robes in the room and remotes were taped to keep batteries in and you had to squeeze the back in order to press the button to get the light on... That is not a fun thing to deal with when you walk into your room in the evening soaking wet trying to turn your light on in the pitch black. I did give the resort 2 stars because the adult pool(early morning and late evenings not during the day) were wonderful.

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