Chris Perryman

Review of Q Hotels Hellidon Lakes, North...

We stayed at Hellidon Lakes recently and did not h...

We stayed at Hellidon Lakes recently and did not have a pleasant stay. The overnight package we selected had breakfast, lunch, dinner and a treatment for each of us. With each part of the package there were issues.



The next day, during breakfast - the only option was the hot buffet, or additional priced items. With the hot buffet, half of the items were cold (mushrooms, scrambled eggs) and there were no sausages available. When asked, the waitress said the chef isn't doing any more sausages. There was still half an hour before the end of breakfast so we were quite shocked that they would not do any more sausages.



We had pre-booked the lunch, and it arrived at least 15 minutes later from when we arrived. There was no one else at the restaurant at the time, so it was odd that we had to wait for this long on a pre-booked meal.

Lastly, the "massage" that we had booked in was verging on ridiculous. The first part of our massages included a back massage. For about 20 minutes or so, it just felt like they were rubbing oil all over the back, rarely any pressure was applied (and when it was, it was awfully painful as we had asked for soft massages) and it honestly felt like they were unsure of what they should be doing. My partners massage then went on to legs and feet, which was unpleasant for her as the pressure applied was too much and painful, and left her feeling tense. Mine went on to a facial (although the package said "face massage") and scalp massage. Whilst the facial left my skin feeling soft, there was less than 15 seconds of scalp massage at the very end.

In the showers in the female changing rooms for the pool, my partner used 3 different showers and each one had lots of hair around the sinkhole which was causing the water to backlog - which was an unpleasant experience for my partner to shower in.

All in all, we did not enjoy our stay there and have left feeling tense and far from the relaxed feeling that we had intended when booking this.