BRIAN BUTZ Review of Stew Hansen Dodge Ram Chrysler...
CAR BUYERS BEWARE, WORST auto buying experience ev...
CAR BUYERS BEWARE, WORST auto buying experience ever! Cristian Benavides was a very poor salesperson, but the GM Roger Bill cowered away from the problems they created & would not return any calls. I bought a '18 Jeep Grand Cherokee from them on 2-19 after, calls and texts with the salesperson, Arranged my loan w/Veridian & confirmed insurance & arranged for 2-21 afternoon pickup. I arrived & they told me the Jeep was being sold right now, I couldn't believe that this shady car sales practice still happened in the car business. This Roger Bill said it was the salesman's fault for not actually taking a CC deposit, but I believe otherwise, as a sales manager said later, they miss-priced that Jeep by $3K. Not my fault. I had traveled from Waterloo/CF area, so they agreed to take a $1130 off a '18 Durango I had also considered on their site. But I had to leave as I was on a business trip. I had the salesman take pictures of any flaws on the Durango to note. He said some rock chips & took a picture from 6'. My wife and I drove all the way back to their Ankeny location on 2-25 to take delivery of this Durango. Upon inspection this car's seats has been slashed on both front seats to the point they were ruined, but they looked like someone tried to cover up the cuts in the leather with a poor vinyl repair job that was obvious & already cracking! I declined the car & had wasted gas & time again!!. The most unethical dealership I have ever tried to do business with. I have bought a new car or CPO car every year for the past 15 years, prior with Toyotas, switched to FCA with a 2 new Durangos in '13 and new Chrysler 300s AWD in '15 & fall of '18 bought CPO ;18 Certified Jeep Grand Cherokee Summit. I had a company provided car and needed to replace that! Save some time and grieg and buy local or buy from any different dealer than this Dewey Dodge FCA, keep in mind the same owners, owner Stew Hansen Dodge & related dealerships in DM areas. Now I have had my State Farm agent relate a bad experience they had 9 yrs ago & would never recommend them as well. Steer Clear of Dewey /Stew Hansen Dealerships, numbers are more important than people here!!!
see photos attached, see if acceptable to you for a '18 CPO Durango with MSRP of $47K+, I left off the rock chips as I expected that.
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