Review of Fireside at the Omni Berkshire Hotel

3 years ago

BAD SERVICE

BAD SERVICE
The food is ALRIGHT and they are on the pricier end.
The reason for my poor review is the wait staff. The bartender could not hear anyone's orders and you were constantly screaming to repeat yourself like you were in a dive bar. We took our food to go, as we ordered a lot of food. I spent well over $300 for two people. All of our sides were smashed TOGETHER in 2 containers. Both of our dinners were put together! Our salads were packaged with our HOT sides. This is how you treat a meal worth $300?! I am an avid steak house patron, this is unnacceptable. My second chance at this meal turned it from a fine dining experience to a grab and go from TGIFridays.