Travel Life

Review of Animal Care Centers

We have been coming to Animal Care Center of Castl...

We have been coming to Animal Care Center of Castle Pines for two years now to have our standard poodle groomed by Micky there. She has done amazing work and we were very happy with the business. About 8 months ago, Micky moved out of the state and we were left with many new groomers to put our trust in for our dog.

Our most recent experience has been a total nightmare. I scheduled a groom thwo months ago because that was the soonest available they had. I was informed they only had one groomer because it seemed everyone else had quit. We showed up at the time of our apt. and began to explain what we wanted done for the groom. The receptionist cut us very short and said, wait, we are only able to do a bath and brush not a full groom, we do not have anyone here that can do a full groom today . After I finally realized she wasn t kidding, I told her I had booked a full groom not a bathe and brush. She told me that the groomer never came in today so I would have to be scheduled another time for a clip on call .

She told me to come tomorrow and they could squeeze her in. Granted we live 25 minutes away, I agreed to bring her back.

Second day. I brought her in and again explained what we wanted done with her groom. She has a pony cut right now and I wanted it cleaned up and her top knot shortened to the length of the rest of her mane.

4 hours later I called to see if they were finished with her. They hadn t even started her. They told me maybe another 3 hours. Great, so shes waiting in a crate for hours on end, why did I drop her off at 8:00am?

6 and a half hours total later, they called and told me she was ready. I drove over and was asked to pay for the groom before even seeing my dog. After paying they brought her out and to my surprise her top knot wasn t even touched. The groomer said, I m sorry our groomer doesn t know how to scissor cut hair, we ll have to get her back in and finish her up when the other groomer is working . Are you kidding me? You re a grooming salon how do you not know how to scissor cut dog hair?

So I now paid for a groom that took two days and 7 hours that didn t even get completed. I had to book ANOTHER day for her to come back and get her top knot trimmed.

That day came and I brought her back in. They took her back right away as I carefully explained what I wanted done again. She came back 10 minutes later with my butchered looking dog. They shaved her head all the way down the back of her mane and didn t bother taking out her bands so when I did get home to take them out, the hair was super long and uneven over her eyes. I was furious and told them I was completely upset with my entire weeks experiences with this groom. I should have never brought her back the third time as now I will have to go home and shave her completely down myself. The last thing the groomer said was, just be sure next time you book her as a full groom and we will be able to get her taken are of the first time .

I will not be coming back to this grooming salon and warn any and all others to spare yourself of this.