DO NOT PURCHASE FROM MARSHALLS IN NEWBURY - you wi...

DO NOT PURCHASE FROM MARSHALLS IN NEWBURY - you will only be let down when you come back for a service.
I purchased a T-Roc a year ago, I was told by the sales girl that the deal included a 2 year service pack like all my other cars have (its my 3rd vehicle from this dealership so I know the score).
Well fast forward a year and we book it in for service only to be told there is no service pack on the vehicle, I obviously said yes there is Jade specifically told me the first 2 services are free. I escalated this via the service manager to the sales manager and frankly, they both had no interest in helping or even trying to resolve it, as far as they were concerned that girl does not work here anymore so there is nothing we can do. Absolutely unbelievable I was even told by a sales man that there is a reason that girl didn t work here for long (pretty much admitting she wasn t great so is it any wonder she missed the pack off my order NOT MY FAULT and why should I suffer HER mistakes). I realised I would get nowhere with the Newbury branch so told them to leave it, do not service my car and I would come and pick it up. Utterly shocked considering I am deemed a VIP customer and always being invited to launch events etc, clearly just a load of sales rubbish to try to pull you in.
I then came home and did an online chat with VW UK told them about my experience and that I was about to write a scathing review they took all the details said all the right things and then guess what 4 days later I ve still not been contacted at all. Where is the customer service, where is the wanting to help loyal customers and retain them and maybe just maybe admit that a mistake was made and try to rectify it. Shame on you VW you have let me down and I have told so many people so I think it won t be just my custom you will lose people are losing faith in the brand and you are letting it happen.
I was about to change my other car and told them this and they couldn t care less about losing the loyalty I have built with them over the years, I will not purchase form them again and I would suggest you give them a big swerve too.