Summer Henry

Review of Intercontinental Hotel Buckhea...

Most horrible experience at a 5 star hotel I have ...

Most horrible experience at a 5 star hotel I have ever had! I booked two rooms, one for myself and another for a client who I was meeting in Atlanta on business. This property is under different management from when I stayed previously, at that time it was pristinely kept and everyone went out of their way to be of service. This trip was one disaster after another. Rude general manager, rude front desk staff, dirty carpets, hair on the duvets, bathroom shower walls with hair on them, call for towels that arent delivered for twelve hours, and the list goes on. Both myself and my clients had repeated issues. Reported this to Priority Club while still staying in the hotel and was assured that the hotel would be in touch to attempt to rectify the situation, that never occurred, yet the employee at the front desk who took care of my check out this morning was talking about me to someone on his ear piece while completing the check out process! Unreal! The Ritz is two blocks away and has impeccably clean rooms, luxuriously appointed, and the service is amazing. Opt for that instead.