Took kids to see Santa. Honestly, it was a shamble...

Took kids to see Santa. Honestly, it was a shambles. The actual grotto wasn't bad but it was so disorganised. Promised mulled wine, didn't happen. Nobody knew where to use our hot drinks voucher, the cookie decoration tent was just poor. The staff tried their best and were very friendly but at the end of day, I won't be doing that again.