Bria Thomas

Review of Sheraton Old Town

The hotel itself was nice. Our suite was clean and...

The hotel itself was nice. Our suite was clean and updated. It was very nice. However, my main complaint regarding our stay, however, is the fact that they poorly handled a very dangerous elevator situation. On Friday, 09/25/2020, my boyfriend was in the elevator with other guests when it started violently shaking them and going up and down. It was very traumatizing for my boyfriend and the other people on it. We were only told that the elevator is outsourced and has nothing to do with them and given a $20 Uber card, when we should have been refunded the money for our stay, in my opinion. There's no way that this was the first time (and it wasn't the last because when before we checked out Sunday, a gentleman left the elevator cussing about how it started acting crazy and put the sanitizer dispense in the door to keep it from moving since the staff themselves didn't put some kind of warning on the door not to ride that elevator.)

This is unacceptable and I will be getting in contact with corporate and whoever else.