As always, I enjoyed a great stay at the ITC Sonar...

As always, I enjoyed a great stay at the ITC Sonar! The staff are very welcoming and do an excellent job. I want to especially commend Varsha for meeting me at the entrance with the paper work, and walking me directly to the room. After a long day of traveling, I greatly appreciated this courtesy!

It is most kind of you to share your experience with other guests on Trip Advisor and thank you for taking out the time to review us.

I am so glad to note that you had a great stay at the hotel. It is always a pleasure to receive positive feedback on warm hospitality extended by our ladies and gentlemen. I am sure your words of encouragement will go a long way in inspiring and motivating Varsha.

We immensely value your patronage and look forward to welcome you back to your home at ITC Sonar.
We were given a room which was full of disturbance from 9 am to 6 pm as renovations and construction work was going on... Other rooms were vacant but they gave us that room as we booked through a travel agent... Breakfast and food and hospitality of good quality. We had to go out deliberately on our 2nd day as cannot stay in the room due to loud conversation activity... in all not a good experience
Thank you for making ITC Sonar your home during your visits to the City of Kolkata. It is always a pleasure to have you stay with us.

We do understand your concern regarding the noise through renovation activity and consequent inconvenience to you. Please be assured that we try our best to minimise the noise levels and the disturbance caused to our guests owing to this activity however once completed we will have two best hotels in East India complementing each other.

Your feedback regarding other rooms being vacant is particularly concerning and I assure you that it is being addressed by me personally.

I thank you for your patronage and look forward to welcoming you again. Will ensure that for your next visit we shall keep the best room and away from any noisy activity.