Tonya Wray

Review of Radisson Admiral Hotel Toronto

This review is not about the Hotel as I am sure it...

This review is not about the Hotel as I am sure it is lovely because of the location and the view. It is about the spa associated. Ir eceived a package to use there which was for a manicure, pedicure, facial and massage and I say was because it never actually happened



I moved on to the manicure and as we finished, she brought over the hand dryers which is when they hit the full, bright pink bottle of polish and smashed into little bits all over the ground. Needless to say, the polish got all over my legs and my freshly done pedicure, but also on my pants and sweater. I sat there in shock as she wiped my legs down with acetone. She turned the fans on for my hands as she started to clean the floor, but I was preoccupied with getting the polish out of my clothes. I gave her the benefit of the doubt and waited for an apology or something to try to make it right but nothing happened. I asked her and her colleague if they knew how to get nail polish out of clothing, and they responded with I m sure you can just Google it and At least it matches your pants (because I was wearing patterned tights and no, they did not match because I was not wearing bright pink!). I was in shock by this response (or lack thereof!) that I was getting, so I said I was not going to finish my treatment so I could go home and try to fix my clothing before the nail polish sat for too long. When I was asked if I would like to come back another time, I said no (especially because my commute was terrible and I took a full day off work for this) and asked to speak with the manager. I was told she was not in and there was likely nothing they could do since I got the certificate online. Again, no apology was given for this instead, the colleague said just give her Seema s card and she can figure it out herself . Wow. So I gave the manager s business card to my boyfriend who has still been unable to be in touch with this poor excuse for a manager. I even said to the girl I understand accidents happen but her response could have been a lot better, especially being in the service industry. If I could give no stars I would. Absolutely do NOT waste your money on this place.