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Had some issues when first rolled-in from Direct L...

Had some issues when first rolled-in from Direct Loans and one other time with a fax gone missing, but GSM&R executives came through both times when I flagged the issue up the chain. Most importantly, they figured out how to make things right and were earnest and timely in those efforts. In fact, one executive even followed-up over the next couple of years to make sure all was well. Do your due diligence (follow-up on anything sent or edited on the website before the deadline, and go above those who may not be fully in the know if need be) and they do theirs like clockwork, which is really important compared to the utter horror stories of FedLoan customers. GSM&R's customer service is friendly and helpful, and above all, honest. They don't have an obnoxious voicemail wall between you and them (their voicemail gets to the point and gets you to a person fast if that's what you need), and their website allows you to do almost everything you need with instant turnaround, but I also learned to check/double-check everything by phone and paper, just in case.
Thanks, GSM&R - believe it or not, I'll miss you! Thanks for YEARS and YEARS of overall great service.
NOTE: GSM&R - maybe you should proactively reach out to those folks here with 1-star concerns and make things right, like you did when I ran into issues? Why wait for them to send a letter to the CEO...?

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