My son had received a nice set of Phoenix Internat...

My son had received a nice set of Phoenix International Disney learning books that came with an electronic pen. After a couple of years the pen began to malfunction. I reached out to the company on their website, and one of the representatives reached out to me offering to send a replacement and asked who my son s favorite characters are. Raising a toddler makes every second of your day valuable, so even though she got back to me, I neglected to return the email. This wonderful woman sent me two additional follow up emails asking to help, 3 total. I finally found a moment to send her our address and the information she needed for the replacement. Not only did she replace the pen, but she sent a beautiful package with a few additional books and stuffed characters as well as a hand written note. I felt as if my email exchanges were directly with the owner of the company. If every company treated customers the way this woman treated me and my son, the world would be a much better place. Thank you Phoenix International and TW for your wonderful products and inspiring me to apply your attitude towards my own business.

Highly recommend!!!

Sam