Ordered a phone from them after 6 working days cal...

Ordered a phone from them after 6 working days called them was told should get the dispatch email by 4pm that day got nothing. so I waited til the 10th working day just called them 35 mins in queue. Got to first caller had a normal ringing time was on that for a further 7 mins (recorded it) no answer gave up after 40plus mins have now contacted PayPal to see what happens next.