Hotel is nice and a great location. Staff is reall...

Hotel is nice and a great location. Staff is really nice. So why the rating of 3 star? The service in the bar area minus the bartender is horrible. These two individuals do not have any idea of service. We ordered a nice bottle of champagne and the server grab another tables ice bucket which had water in it and actually put our nice bottle in it and walked away. Before that it took nearly 20 min to acknowledge our existence. Other guest around us were all getting up to track the two servers down. I would think the hotel would not want their guest to have such a poor experience specially at $1000 plus a night room cost. May not return to this hotel just because of this experience.

Well we are back two weeks later, short story NEVER coming back.

Bartender's, bellmen, parking staff and maids are great, top notch guys...we have traveled around the world and I'm shocked how terrible the service is from the front desk-pool. Who runs this ship, fire them! Great location and just because of that and the Bungalow is not a reason to SUCK up front.

NEVER COMING BACK, this hotel is no Malibu Inn...