Krista A

Review of Beverton Honda

We have looked at preowned cars before here and ha...

We have looked at preowned cars before here and had good experiences with the sales staff. This time was no different - Kalea and Kyle were courteous, informative and patient, and we ended up buying an Accord. The buying process took over 3 hours and we never found out what the hangup was, but that wasn't a big deal.

I have a severe chronic pain condition, so the car was still "on probation" this week to see how I did with my weekly commute. It is impossible to tell on a test drive, because all seats hurt, some just less than others. Kyle assured us that we had 5 more days to decide with their guarantee. My pain got significantly worse the next day going to work. Unfortunately, I also came down with the flu that day, so it was hard to tell what was increased inflammation from the virus and what was from the car seat not working for me. My husband was also sick as a dog and unable to take me back to the dealership.

Finally today (5th day) I felt good enough to drive again and test drove a different car elsewhere, which made a big difference in my pain levels. When I asked about returning the Accord, they said "Oh that expired yesterday, but if you had texted earlier we would have helped you today." Unlike what we were told at time of purchase, they counted the day we bought the car at 8pm to be a full day. The manager, Tim, talked to me like a crook, not an honest customer. He recommended getting the seats altered out-of-pocket at a different company. I certainly would have reached out earlier if I'd thought this would be an issue, even with being very sick. I am disappointed in the lack of customer service and lack of desire to honor the guarantee as it was explained to us earlier.

They kept the sale but lost the customer today.