Elahe Abedi

Review of thornhill hyundai

Literally the worst customer service ever not once...

Literally the worst customer service ever not once but twice, first time was a couple of months ago when I went to have my care serviced there, it took almost 4 hours for them to do the job, nobody was responsive to my questions, I had been sitting there for four hours and didn't get any correct info, ladies was messy, there were no toilet paper or paper towel, I asked for someone to supply the washroom and I faced with some attitude and was literally snubbed by staff!!! I discussed it with manager later and he promised me to follow the issue and respond me back which he never did!! Second time was on last Thursday of the March that I went for oil change again, ladies was again dirty, no toilet paper, no paper towel!!! again I asked staff to send some supplies and surprisingly again I encountered the same nasty attitude that it is not within their responsibility!!!! I was standing there with wet hands feeling ignored and nobody even made a move!! They kept saying discuss your issues with manager, looks like they know management will do NOTHING for customer complains!!!!