Check-In has been a nightmare so far. I booked a d...

Check-In has been a nightmare so far. I booked a deluxe king room yesterday and called prior to making the reservation I called to ask if it would possible to check in before three. The gentleman told me it shouldn't be a problem. My husband and I drove 12 hours from Florida and arrived a little after 2 and was told it was not ready and to come back in 30 mins. We come back at 2:30 and told it is still not ready and technically check in time is not until 3 anyway. She called housekeeping to find out when it will be available and their response is 'I don't know.' We were told to come back at 3. I have a feeling this is not going to be my only complaint while here. The staff is rude and inconsiderate. Stay tuned because if the room is less than superb I will be writing another review.