The keycard they gave me upon check-in didn't work...

The keycard they gave me upon check-in didn't work the first time. I had to go down again to get it working. Although I am a Gold member, the hotel was unable to provide me an upgrade. Instead I was offered a bottle of white wine. Although I love white wine, the white wine they gave me tasted terrible and both me and my friend were unable to drink it.

When I opened the curtains, all I saw was a white wall. What a let down, and the hotel was fully booked. What were you thinking when you designed this hotel?

The room was small but had everything I needed. Minibar was free and the ipad was great. All amenities available at the bathroom. Housekeeping good but the first time they didn't clean the toilet properly.

Breakfast tasty, but sometimes dreadful services and more than 10-15 minutes for just a "signature" hot chocolate? Come on. Sometimes the milk for my coffee was forgotten and I had to ask it again. Sometimes long waiting times for the eggs. At 9 AM the staff has to improvise to get seats for everyone by changing tables and getting chairs from somewhere else. They do their best but there's a problem with the organisation and seating.

WiFi good and strong connection. Bed very comfortable. Shower very nice and those shampoo/shower gel/conditioner pumps were great.

I will not come back here again.