Heather G.

Review of KeyLime Cove Water Resort

We arrived to the hotel during a power outage in t...

We arrived to the hotel during a power outage in the area and had to go waste an hour. Beyond their control but they did say they would text me when it came on which they did not. They did have the room ready early which was a huge relief as we had 2 younger children with us. The room definitely had not been dusted on either side and I found nuts from prior guests on the floor still. We decided upon the one grill place for lunch as there are only 2 options that or pizza. The one Bar Timbers was not open the entire stay of Saturday and Sunday.The 2 bars near the pool closed at 7:30 and 8:00 on a Saturday. The lockers were all closed as they were not working except for one set of maybe 40. We purchased a pup pass for our children and they were excited to color a pillowcase but unfortunately they were completely sold out and didn't even carry toddler size t-shirts to color.The arcade games take 8 tokens at least on most games. My mom tried taking a shower after a long day at the water park only to find out we had no hot water in the deluxe suite room that I paid over $500 for for one night. I messaged our private guide only to hear she was sorry they were aware some of the rooms were having issues but they didn't have the decency to notify people or offer other options. She did take $100 off the room after I made her aware of our dissatisfaction. The "character " breakfast I paid for had NO CHARACTERS. Apparently the only time they come out is at almost 11 (1 time!!) When its the" busiest". They should advertise this or not sell it as a character breakfast! We didn't see a single character in 2 entire days there.