Jon Yang

Review of Detroit Fashion Pages & E-Comm...

I came to Detroit Denim Co to get a pair of jeans ...

I came to Detroit Denim Co to get a pair of jeans hemmed. I dropped the jeans off early August and was quoted a two week turnaround time. Most places quote two weeks but get it finished sooner (I get it, Underpromise, overdeliver). 2 weeks come, I hear nothing from them. Week 3, I sent a message on Facebook and emailed them and said they were out of the office and would reply the next day (Sep 2). No reply back on Facebook and only an email saying the jeans were finished (Sep 3). Got an invoice and paid on Sep 4. Got notified my jeans were shipped Sep 10 nearly a week later from payment to shipment which makes no sense. Received jeans Sep 14. Nearly 5 weeks later from start to finish. I could have shipped these jeans out to another store on either coast and have them returned sooner than the actual 5 weeks to go get a pair of jeans hemmed only 30 mins from home. Also, no apologies ever from anyone at anytime. This is a joke and poor customer service.