Bought a laptop from this company in august 2018 a...

Bought a laptop from this company in august 2018 and returned it as I had purchased the wrong model. I was supposed to be refunded my money to my original payment method. Ebuyer did not do this. When I chased this year they said to check with my bank. I told them this was already done. They then said it was put as credit on account. This was false as we have purchased another laptop since and no credit was present. Long Story short, we are still trying to get our money back 9 months later and the customer service team seem determined to obstruct this. We have had false claims that payment has been sent several times. And each time you call they push it back saying "its been action'ed, check with your bank". Don't use them, I certainly wont be in future. ** Hi Cheryl, I am already in contact with you from emailing complaints yesterday. I didn't get my call back from your customer service rep as promised and as suspected with the interaction I have had with your poor support teams. Rude and don't do anything they promise. According to your customer service rep, you can only complain to the customer service rep that's already mishandling your issue. Good job I looked through the internet to find out the complaints email address which is how i got in contact with you. Just shows Ebuyer treats their customers with contempt.