The hotel was nice and very unique built into the ...

The hotel was nice and very unique built into the mountain. The food was ok, but not great and some things were not good at all. (Except for the steak at the Top of the Rock, that was to die for.)

We filled out the door card to have the cleaning staff come between 10:30 and 12:30 and placed it on the door the night before. We went to the spa and got back to the room around 3 and it still wasn't done. Not a big deal but why make choosing a time an option if you aren't going to follow through?

The spa was amazing and that was tv's best facial we've ever had anywhere. I highly recommend the spa.

Every staff we encountered was friendly and helpful. I was extremely impressed with the staff's genuine interest in making our stay a pleasant one.