Zoe Wilkinson

Review of Red Lion Hotels

The hotel looks like it has put some work into ren...

The hotel looks like it has put some work into renovations of the main lobby to make the hotel trendy. My issue is with some of the staff. We booked 2 rooms (had proof of this) and they only had 1 room ready for us when we checked in just before 5pm. It took us just over 2 hours to get checked into our second room. Was totally ridiculous and the staff we dealt with was not accommodating, kind or professional. He was quite snarky and did not take any responsibility. Then in the morning we got charged for parking twice despite that we had one vehicle and was never told about parking fees at all to begin with. Thankfully the staff we got in the morning was much nicer and took the parking fees off our invoice but I am still in the process of dealing with management about our other issues.