Sohini Das

Review of Big Bus Tours - London

I bought the tour despite the high price because I...

I bought the tour despite the high price because I wanted to see as much as possible during a 1-day layover in London. Started out well enough, but then after the river cruise I was unable to find the next bus stop and there was no one from Big Bus around to ask. Got caught in the rain which had me coughing for the next week. Later we were kicked off a bus at Marble Arch at around 4pm in the afternoon and told to catch another one at the stop 100m away. The group waiting for Big Bus buses kept getting larger and larger while buses from other companies constantly came by to pick up passengers. We kept getting sent back and forth the 100m distance for over 90 minutes and being told "the next bus will be here in 10-15 minutes". The "next bus" never showed, and I was forced to miss the last few things on my list as my limited time was wasted by Big Bus employees who really had no idea if the next bus was coming or not.