I purchased a stihl chainsaw on 5-26-2017. I used ...

I purchased a stihl chainsaw on 5-26-2017. I used it once. Tried to use it a day later and it would not start. Took it back and met with Chris Everett,service manager. He stated the clutch was burned out along with other issues. A few days latter he phoned with an estimate to fix which almost equaled the price I paid for the saw. Now the kicker, is that I operated the saw with the brake on. So, it was my fault. Now the only defense I had was the salesman did not tell me anything about brake release. Of course, I had a manual. (But you reads those!!!) Stihl would not warranty the repair-operator err. Chris talked to Mr. O'connor and Stihl.
They gave me a brand new saw which they did not have to do! I had never shopped at O'connors before but I knew they were family owed and in business for years and had a reputation for great customer service. I made a great choice. Any other place, I would have been out of luck. Thank you Mr. O'connor, Chris, and Stihl. Robert Burns
P.S. You made a 78 year old very happy!