I had an electrical issue on Black Friday, a holid...

I had an electrical issue on Black Friday, a holiday weekend. Placed a call to TLC that was answered by Mike Gibson. Mike was so professional and considerate, he walked me through resetting my circuit breaker and helped me identify the issue over the phone!!! This saved me the extra cost of an after hours service fee which helped tremendously! We pin pointed the problem was with my ceiling fan and he was ready to come to fix it on the spot until I told him how high up the ceiling fan was. Mike suggested I take a photo and send it to him so he would have a better idea of what ladder he would need. After sending the photo's he was able to assess what he would need to access the fan and made some suggestions on a replacement. He also reassured me that by keeping the fan and light off it should be fine until it is replaced. I can't tell you what a relief this was and how much I appreciate Mike's willingness to help. I love TLC, I've used their services before and have always felt like they truly care and offer great service. Thank you again Mike Gibson for going above and beyond this holiday weekend, as I know you are all so busy!

Sincerely,

Dorothy Wilde