Gina Davis

Review of LoCicero Medical Group

I usually never write reviews, but felt this time ...

I usually never write reviews, but felt this time is was necessary. My overall experience with this practice has been horrible. I am in healthcare myself and can not belive how poorly this office is run. They promote themselves on being a huge practice with multiple specialty physicians, an onsite lab, a pharmacy, ect. I honestly think this is their problem. They do not seem to know how to handle all this in one place. First off, you will wait a very long time to be seen. It usually takes 45-75 minutes past appt time to be called back!! That has been everytime I've gone (I have been going to this practice for 2 years now). Also, they do not know how to use their phones. It says if you know extension to dial it, they have no such thing. No extensions! Anytime I call, I wait on hold for 10 minutes just to have someone pick up and say can you please hold. I saw a specialty MD there who ordered an exam for me. I was told they'd call me to schedule. That did not happen. I then called myself days later to scedhule. I was then told the person who schedules procedures was on vacation and they'd have to call me back when they returned. Seriously, there isn't someone whose covering and knows how to do this?! Did someone call me back...1 1/2 weeks later! Then I got the run a round that is was scheudled, then I got a call it wasn't, then again it was, then I was called and told it was never sent to my insurance company to get approval. Now it's been 4 WEEKS since I saw doctor and it's in the hands of insurance company. Forget it. I canceled the whole thing. The amount of stress (which is not good for my condtion may I mention) that I have had to deal with trying to schedule this exam that the doctor ordered is not right. The office should be taking care of all of this, not the patient! I should just be told where and when I need to be for exam. I have spoke to so many different people on this matter, it's crazy. I have tried going higher up to managment to place a complaint. No such luck. They won't put me through to the director of the office to leave a voicemail (they say he only has a cell and I can't have that) and won't give me his email either. They assure me that they will leave a message with him to get back to me. NEVER received call from him. Wow did I just vent, but honestly I DO NOT recommend this practice. Very poor service!! I plan to change my primary MD (that I actually did like seeing for the past 2 years) and specialty I was seeing there immedialty. This was the last straw. Just wanted to save someone else the hassle. Hope this helps! ;-)