Mikki Sullivan

Review of Airbnb

I am a RN who came from Tucson AZ to work on the C...

I am a RN who came from Tucson AZ to work on the Covid-19 frontlines. I rented an Airbnb that advertised as a private studio . The place was anything but private. I contacted the host and airbnb on day 2, with my issues, stating that my position is very very stressful and emotionally draining. I informed them that it is necessary for me to have a private place to have for what off time I do have, and I needed rest. I could not stay, especially since my sleep was being interrupted. Airbnb charged me 2300 dollars for 6 nights, saying I booked for 2 months and it was policy not to refund. I spent hours upon hours of what free time I do have Trying to resolve this. I asked multiple times to have Corporate to contact me. I also filed 2 complaints with the Better Business Bureau asking for resolution and to have Corporate to contact me. I also asked them to be kind and consider what I am going through.
I came to fight the Covid Crisis and it now with the hotel I had to rent and the $2300 airbnb charged me, is costing me over $7000 out of pocket. This is very poor and lacks of compassion or kindness during such a crisis, especially with us on the front lines.