Steve Barnett

Review of Toyota of Seattle

Review of service department:

Review of service department:

Bad: Typical repair shop in communication with customer (zero) and horrible at estimating times (part took +2 months to arrive rather than the estimated 2 weeks; service was completed the day after original estimate). Waiting for the part to arrive went from extremely frustrating to a joke. I was amused that when the part finally did arrive I was never notified, and they couldn't tell me how long the part had been there before I called.

Good: Once part finally arrived my truck was serviced promptly and the repair work was done well. Hours and availability is great! They were responsive to my complaints while waiting for part.

Bottom line: They will probably do good work on your vehicle, but the onus is on you to make sure you're being taken care of. I'd be wary if your vehicle needed prompt service.

Review of sales department:
Great! Low on the BS. Honest with the pricing. Little hassle. Definitely one of my better purchase experiences.