David A

Review of AppRiver

Used to be excellent. Now the site and service ha...

Used to be excellent. Now the site and service has delays. Cistomer support is waning. There are more bugs as well. An example is that there are duplicate entries in their allowed domains, and addresses (also same issue in denied list). Last wee mail was incorrectly held for almost all of our incoming mail. Since Zix took over, things have gone downhill. Most support personnel are good to work with. In Florida location the bridge is out, and they work from home. That plus Covid, mean a lot of remote staff. Support has suffered a bit form this as well.