A couple years back I booked a room for May in Mar...

A couple years back I booked a room for May in March or so, plans were tentative and the person on the phone said I could cancel if needed. In April I found I did have to cancel. I called and cancelled the reservation, which was very easy over the phone.
I only use that credit card for hotels, and in July I got mail that I had an overdue bill! It was a $400-something charge from this hotel!! Big surprise.
I called again and they told me "you still get charged even if you cancel". Of course I argued that they said I could cancel on the phone. Then they took a few days to "go over the recordings" to see if the person on the phone actually said that. They called back and said the date was so far back that they didn't have those recordings anymore and they wouldn't do anything for me.
Heck, of the guy on the phone when I cancelled had told me I still get charged at least there would be transparency.
Or perhaps they could have offered me a stay at a later time when I called in upset about the surprise charge? I did pay for a room I never even used after all.
Nope, they were content to say "nothing we can do, goodbye" which to me shows they don't give a single care about the people they're in business to serve.
Simple choice is to never frequent this Hyatt again. They don't even have a fridge or microwave anyway.
0 stars if I could rate that low.