Do not get this insurance. I got this insurance be...

Do not get this insurance. I got this insurance because State farms and all others were expensive and because am only 22yrs. However; I recently got in a car accident where another driver rear-ended me and it was 100% his fault. This insurance took for ever to fix my car. After 2 months of waiting for approval I took my car to a body shop. The owner of the shop call the insurance and said to fix the repairs. But the insurance only send half of the repair cost. I kept calling and sending emails about the other half and they always transfer me to their supervisor who is nerver in the office and I have to leave VM. My car was in the shop for 2 weeks waiting for the other payment and I had to get a loan to pay off the rest. Now I have to pay this back and pay the interest. I managed to get a hold of one of the rep over the phone and they ended saying that they will refuse to pay the other amount but he can't tell me why until I speak with his supervisor which he is never there. I don't understand why they make a big deal when it was my fault and my lawyer also confirm this with them. At this point I rather pay a few dollars more for a better insurance instead of this third party crap place. FYI, I had 4 years of perfect driving and there should be no excuse why they treat their customer like this.