After several useless discussions for more than on...

After several useless discussions for more than one month, the client service is finally able to send me the products ordered.
I'm a disappointed it took so long to get a proper reaction from them, but it seems to be finally on its way (finally got only 3 out of 7 products ordered with a discount, although initially only one item was not available at order time).
It's a shame because the product range of this site is really interesting and the prices are competitive.
Another interesting fact is their motivation was more to have me improve the mark given on Google than making me happy with my order...