Sabrina Pena

Review of AIC Insurance Agency

I have this insurance company for almost 5 months ...

I have this insurance company for almost 5 months paying 300 a month. Someone crashed my vehicle and fled the scene. I have my police report, the adjuster came to see my vehicle and declared it a total loss. He sent me a form to fill out by making an act of selling my vehicle that the insurance agency removed from the workshop where it was. When I call the person in charge of my claim to explain how his way of working works and how much and when they are going to pay for my new car, only one machine is answered and I have left multiple messages and they do not return the call. I don't know what to do they have my vehicle and I don't want to sign anything without first having an explanation of everything. And the worst is a chaos because I do not speak English well and they and their customer service is appalling