Placed order 19th July.

Placed order 19th July.
Cancelled order 25th July
Refund promised 10-14th working days
Now is 14th of August, no refund, no replies.
Order tracker says, the order hasnt been looked at since it was cancelled.
SORT IT OUT. Order number 181146.

Update - refund was processed on the 16th of July. 16 working days later. They told me they would urgently get it done, and did. Money not in account, but I reckon it takes 3-5 days.
Credit to them.

Update - got refund on 17th of August

overall this company is not quick, but they are also not a scam. They reply through email and social media but do not through their telephone lines. Its a hassle, but with this company I suggest you stay patient.