Lauren Reason-Rodrigues

Review of The Old Mill Inn & Spa

I initially did not have a great experience, but I...

I initially did not have a great experience, but I passed along private feedback to management so that they were aware and could better the experience for other guests. I received an immediate response, incredible customer service, and they went out of their way to rectify the situation. It is an unreasonable expectation that every guest is 100% satisfied, but when they are not, it is always wonderful to see great customer service. Thank you Spa at The Old Mill!