Jeff McKenna Review of TAYLOR
I ordered a barrel for my wife for Christmas from ...
I ordered a barrel for my wife for Christmas from their website, 2 weeks before Christmas. Called the week before Christmas only to find out that their website shows in stock, but it wasn't. Then get a voicemail from Theresa saying it was in and would ship the next day. I then call the following Monday, when it should have been there if it had shipped when she said. Only to talk to Theresa and be told it didn't ship, and that it would ship on Thursday or Friday, after Christmas, and they would be willing to ship it for free. Then she tells me that it would be a couple of weeks, on a minute later. So she lied to me severs times. I now have to go Christmas shopping for my wife on Christmas Eve, and look like a jacka$$. All because Taylor & Company lies, and won't let you know If there is an issue. The only contact from them during this was the confirmation email, and the voicemail that I was lied to in. She had no remorse for the situation, only wanted to blame the manufacturer, even though a little communication from the beginning would have gone a long way. This is a poor excuse of customer service and if this is normal a poor excuse of a company as well.
If you value your time, and expect a company not to lie to you, deal with another company for ALL of your firearms needs.
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