Klinton Shmeit

Review of Westwood Computers Ltd

I took my Macbook to WestWorld to get a quote and ...

I took my Macbook to WestWorld to get a quote and proper diagnostic. I explained that it has a black screen when it boots and that there is an error message that comes up. The representative helping me said that the error report wasn't useful information. This is the first red flag since the error stated there was a problem with the GPU which I had established before going into the store. I let the representative know and they proceeded to run their own diagnostic tools which determined it was in fact a GPU problem. They then gave me a quote for a band new logic board costing around $2000-2500 dollars. I asked them why they couldn't check to see if the GPU was repairable on the board. The representative then told me it was IMPOSSIBLE because it is soldered onto the board and compared it to having a broken screen that needed to be replaced.
I understand that WestWorld probably doesn't go as far as repairing logic boards and, similar to the Apple store, would benefit more in time and money by replacing the entire board, but please do not misinform customers by telling them a fried component on the board is analogous to a broken LCD display. I am currently getting it repaired by a specialist that has diagnosed the root cause of the problem for free. The service from the third party cost me about $400 which includes warranty on the repair.