Logan Robertson

Review of Scott clark toyota scion

Updating my review in hopes of saving someone else...

Updating my review in hopes of saving someone else from making the mistake of going to this dealership.

Just a few warnings with this dealership:
1. They will hold your keys to your car you are getting appraised for a trade until you agree to buy another car or sign the paper saying they can charge you 500 dollars until you come back to purchase that vehicle.

2. Will agree to get the payment to what you need but when you tell them a certain amount of months you are willing to finance for the manager will come back with the right number but try to slip past you that he s extended the months past what you agreed with.

3. After being stuck at the dealership until 10:30pm on a Saturday, the manager had left and didn t update the list of promises he made to us. For example trying to charge 399.00 for a second key that was promised for free. Was also promised a 2,000 discount for purchasing two cars which was never put into the deal but we were trapped at the dealership because they already took my car for the trade and would charge us 500 dollars if we backed out.

4. Service department- purchased the extended warranty because I thought something was wrong with the break line when I purchased the car but was reassured it was just the oil/grease from it being cleaned that caused that feeling. Sure enough the car had air in the break line and a broken bushing on the drivers side. They tried to charge me for flush the break line after purchasing a 2,000-3,000 dollar extended warranty and then tried to charge me to realign the car after fixing the bushing even though they caused the car to become unaligned. Every time I go in there it is a fight to not get ripped off for another couple hundred dollars. If I didn t have a warranty with them on my cars I would never set foot back in that place. What I am hoping for is a refund on my warranties and maintenance plan so I don t ever have to go there again.

The only person with morals in that place is Ace in financing.

My husband and I sent you an email on 10/26. Still waiting for a response.
Never got things resolved to my liking. They tried to make it right by giving me 350 dollars towards my first payment since they misled us and didn t give us the 2,000 discount for purchasing two cars. Yelp reviews are much more accurate with real reviews.