With property management companies it depends on w...

With property management companies it depends on which manager you get. Ours is terrible. These are the facts:

CONS
1. Put in a request for new garage clickers. The manager advised it'd take a week or two. Every week the manager advised they were not ready. Turns out they were ready 1 week after the request was made, and were just sitting there for 5 weeks. Hard to park when you can't get into the garage.

We also had to chase down FSR's accountant because we were never charged. This lack of communication, even with the manager's own company and vendors, is an ongoing theme.

2. CC'd me on correspondence with an owner from another strata. Our names were not similar. The information could be considered sensitive. Not sure how this happened, but pretty sure privacy laws were broken. No followup when I informed the manager of their mistake.

3. Responded to about 20% of voice mails/emails.There were at least 2 days between each request for updates. Yes, I kept track. The updates were usually, "I have forwarded your email to someone" - it would take several weeks or months to find out who. I would then contact them and find out the manager had dropped the ball, or stopped responding to them as well.

4. Was supposed to call in technicians to fix issues with building. I ended up calling the vendors personally, and they had not received any word from the manager.

The manager then advised the vendors would coordinate with several affected owners to set a date to fix the issues. This is extremely unusual and honestly lazy. The vendors had not received any mention of this, which I discovered out several days later. This particular debacle has been ongoing for over 12 weeks.

5. When it was clear I was frustrated with the glacial progress and numerous errors, the manager advised they were busy handling a flood at another building. I get it, it's a busy job. But 3 months gives a lot of opportunity to handle basic tasks despite crises.

6. I keep detailed correspondence logs so whenever the manager seems to forget something, or try to say they did not hear from me, I can forward the emails/phone notes with the dates and decisions made. These logs are a habit, but I've never had to "correct" a manager until now. It's exhausting.

PROS
1. Double-billed us on moving fees. Actually a con, but it was corrected quickly once we pointed it out.

2. Polite. But cannot do the job.

Basically there are no pros. If you go with FSR, hopefully you get a good manager. From all accounts the previous building manager was great. However, know that they employ some very, very bad ones.